Support

How may we help you?

If there is something wrong with your device, our support will assist you asap. For first level support, please take a look at our Self-Help. Our new Self-Help Wiki is still being built up to its full potential, please remain patient for the time being.

Tip 7: Did you know the story of Andromeda?

Andromeda was the daughter of King Cepheus and Queen Cassiopeia. Cassiopeia boasted that her daughter was more beautiful than the sea nymphs. This enraged Poseidon, who sent a terrible sea monster to punish her hubris by laying waste to her realm. Andromeda was supposed to be sacrificed to the monster to appease Poseidon, but before that could happen the hero Perseus saved her by killing the monster.

Service and Support Contracts and Conditions
MAYAH Offers you different type of Support, please notice our excellent service and support solutions below:

a) Service and Support Contract (Gold) with clear and guaranteed conditions and rental gear
MAYAH offers excellent service and support contracts tailored to your requirements. For further information simply contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. The Service and Support Contract Gold offers the following services: - Guaranteed response time - Free rental gear (excl. shipment) - RMA cycle of maximum 7 working days - Service hotline (landline rates) - Email support

b) Service and Support Contract (Lite) with clear and guaranteed conditions
MAYAH offers excellent service and support contracts tailored to your requirements. For further information simply contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. The Service and Support Contract Lite offers the following services: - Guaranteed response time - RMA cycle of maximum 7 working days - Service hotline (landline rates) - Email support

c) Extended Warranty
MAYAH also offers extended warranty for new MAYAH products. The maximum period for extended warranty is up to 5 Years. For further information simply contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

d) Pay per call (in Germany)
MAYAH offers a pay per call service (only available for customers located in and calling from Germany). This Service provides immediate first level support for your MAYAH Devices. Simply dial 09001 – 629992 for immediate first level support.

e) Ticket-Support-System (Mantis)
We also have a free support ticket system available (no guaranteed reaction time).

support.mayah.com

That doesn't work for you?

You can easily contact our Support by filling out the form below and we will help solve your issue as soon as we can.
Or: Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.



captcha

Firmware updates and other downloads can be found here:

Download/Press

If you need further help with your MAYAH C11xx, Centauri IV or C10/C12 please visit our Legacy WIKI. You will find all needed information for your MAYAH device here:

wiki.mayah.com